Prompt, honest, good work that is clearly explained to you. The prices are extremely fair, and they do good business.
I had to get my waterpump replaced and it took them less than a day to fix everything. My boyfriend needed to get his head gasket replaced, and while it took about a week (it's a pretty major endeavor), the price was right and the work was solid. I completely trust these guys with my car.

I took my car in to get the power outlet fixed The guy I spoke with was very up front: he said if it's just a fuse issue then he would fix it for free.. SHOCKING!

They suggested I go wait in the adorable coffee shop next door and about 20 minutes later they called saying it was it was all fixed, I owed nothing, and could be on my way.

The guy I spoke with was a little rough, but I would rather my mechanic be a little brusker but more up front than get taken for a ride.