My RV generator was running inconsistently & shutting down. Note, I don't like being taken advantage of so I spent time doing research and making calls - including calling CAT/etc. No one was able to hard diagnose the problem via phone but I did get some common threads. The repair shops I spoke with all wanted to perform the diagnostics - and then move forward - to the tune of $120+ -this is where Advanced came in - I spoke with them: they helped me narrow down the possibilities - and understood my desire to not spend $120 on diagnostics for a $120 part - they did walk me through the install procedures and I am happy to say it all worked out. They will be my FIRST call the next issue! Thanks

We just picked up our RV from our mechanic the day before. I parked it on the street for a couple of hours in Pasadena, and came back to find someone had broken into it. The only glass they broke was on the side door, which was rectangular and angled. The guys were down to earth, and prompt. They came out and replaced the glass as quickly as possible. Since it was a holiday week, and their glass supplier would be shut down, they were able to get the glass piece for me in 4 days, came back to my home to install it, right in my driveway! I love it.

Advanced Generator Service just completed work for me. They were polite, efficient and the work was excellent. Be fair: be smart: don't be mislead by some dude's bashing blog.

PROS: Excellent service, expertise, and a friendly willness to share knowledge!
CONS: None! This is a small private business that cares.

I dropped my Honda generator to Mr. Patton before I left for a 2 week trip. I explained how important it would be to have it ready in two weeks. The problem I had with it was gas would drip out of the carburetor.

He tried to up sell me a maintenance service on it that I refused. I do all the maintenance on it and my other three generators myself.

I returned from my trip and found that my generator was not ready!!!!!!!! WHAT!?!? I need it for business!! Three days later I pick it up. The bill was for $300+ which included the maintenance service!! Mr. Patton wasn??t there at the time and his employee was completely useless so I was unable to contest the maintenance service at that time. Also the wheel kit on the generator was falling off. I didn't bring it to them that way!
I had to swing by home depot to buy bolts to repair it.

Well when I got it home and tested the generator it was worst. It ran terrible. I called Mr. Patton and he told me if what they did didn??t work then they would have to replace the carburetor with a new one. He offered to install it for free if I just paid for the carburetor.

He said he will order the carb. and it will cost $180. So when it is all said in done I would have had $480+ into the generator.

I needed my generator right away and took it to a local lawn mower repair shop that works on small Honda engines. Long story short they installed a brand new Honda carb for $75 out the door!! That all I needed was a $60 part and $15 labor!!

PROS: NONE
CONS: RIP OFF ARTIST!