I go in once in a blue moon to shop or to get repairs done. The staff usually remember me even from minimal contact! That's just good customer service in my opinion. They also have INCREDIBLY low prices on sale boots, and decent prices on others - plus a huge selection. The only thing I find unsatisfactory is the price on repairs - $21 for new heels seems excessive. Still, I highly recommend Adobe to anyone who asks about boots.

I selected Adobe to bring my $200 shoes for my wedding to be cut down. They were brought in on a Saturday to the La Place store and the store's employee Stacie called their store in Gonzales and verified they would be ready on Wednesday to fly with me to Dallas for my first dress fitting. When I arrived on Wednesday to pick them up, they were not there and I was told they were still in the Gonzales store. The employee there, after she arose from sleeping on the couch to help me, proceeded to call the Gonzales store to see if they were ready; of course they weren't. The work had not been done yet. I proceeded to ask when someone would bring them to LaPlace and was told that if I wanted them I had to go to La Place and pick them up. Since I needed them to fly with me the next day I drove to Gonzales to pick them up from Sallie, the owner, and when I walked in Sallie immediately had an attitude when she realized who I was. Undoubtedly the saleperson in LaPlace warned her I was on my way. Sallie then proceeded to tell me, after she gave me my unworked shoes, that she had just gotten them on the previous day and that she didn't need to talk to "people like me". What the heck does that mean? A female person, a doctor, or was it an African American? I think the latter. Needless to say that I will file a report with all bureaus, both parish presidents for both stores, as well as place reviews on all sites that allow me to do so. If you want a good customer experience, this place is not for you. Trust me, bring you money elsewhere. People like Sallie don't deserve to have your business.