When we first purchased out tv here we loved this place. They were always nice and helpful and we loved out TV. Our TV was under warranty as long as we were paying on the tv. We took it in to have it fixed because we were having problems with it. While it was being repaired, they gave us a loaner tv. While it was being repaired, we payed the TV off. We kept waiting to hear when we'd get our original tv back when we come to find out that they LOST our tv. They said they would give us a new used tv but that that was it. To me, this is totally unreasonable. When you pay way more for a tv then you normally would at a diff store, you expect to get a new tv. Not someone elses used tv. We still have the loaner tv which we payed way to much for. We tell everyone to not shop here. And if you do and get anything repaired, make sure you get it back before you pay it off.