I chose and paid extra for the top-of-the-line heater with the twelve year warranty. The quote said the water heater would be $549 but with installation and all the extra stuff we "needed," our total was $956. If I wanted the the top-of-the-line heater with the twelve year warranty, that was another $100, bringing the total to $1056.

The day of the installation after the guy took out my old water heater and installed the new one, I was told that I needed to replace our existing water pressure regulator. I balked at this, especially because of his timing. He waited until after installing the water heater instead of telling me before he began. It seemed to be a ploy to extort more money from me. I tried to avoid paying for this extra. Then he wrote a note on my receipt saying that if I did not replace the regulator the warranty would be void. Under duress, I agreed and paid the total of $1326.

Two years later, I noticed there was no hot water. I went into the utility room and smelled gas. I called a plumber, and he came right over. He inspected the heater and determined that the heater could not be repaired and needed to be replaced. He shut off the heater and the gas and water going to it. Because of the previous experience with Payless Water Heaters, I did not want to have them handle the replacement. The plumber took the heater in to exchange it. The staff at the place where he exchanged the unit made a photocopy of my receipt because they thought it was interesting. Bradford White, the manufacturer of the water heater, does not offer a water heater with a 12 year warranty. The heater that had been installed in our home was a water heater that comes with a 6 year warranty.

I also discovered that the workmanship for the installation was shoddy. The Payless installer had damaged our existing venting and it needed to be repaired. When the plumber replaced the water heater, he repaired the venting. I did get a "free" replacement for the defective water heater, but I had to pay for labor to have the replacement installed and for part and labor to repair the venting.

I am not an investigator, but if I were, I would be looking into the dealings of Payless Water Heaters. Perhaps the people who work at Payless Water Heaters are scam artists. I cannot say for sure. My experience with the individuals I came into contact with leads me to believe that it is true. I would like to express my opinion that Payless Water Heaters sucks. And I think Payless Water Heaters should be investigated and prosecuted for fraud. If you are looking to replace your water heater, I suggest you avoid Payless Water Heaters.

Let me be clear about whom I am speaking. The company has contractor number 836216 is owned by Scott Oksas and the salesman who set me up was Bryan Oksas.

First of all I came home on my lunch break to find out my Water Heater was leaking all over my garage, I called Payless Water Heaters and the lady on the phone was very Professional and nice she said they would be there in less than an hour. About 20 mins. later the Tech. Gonzalo showed up gave me a price, it was reasonable! We agreed He got to work, now I was able to leave him in my garage lock up my house and get back to work! all within about an hour. I came home later that day from work and saw my new water heater the job was very clean and the water was already hot! I was extremely satisfied with their service! I would definitely recommend them to my friends in the future! thanks for the hot water guys!

Joe C.