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A Fantasy Headquarters

4065 N Milwaukee Ave Chicago,IL 60641 map
(773) 777-0222
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(9)
Description
This business is categorized as a Clowns business. A Fantasy Headquarters is located on 4065 N Milwaukee Ave in Chicago. Services provided by this facility consist of Bachelor Parties, Masks, Commercial Services, Sales, Hair, Promotions, Schools, Rentals, Rentals, Wig Designing, Sales, Promotions, Eyelashes, Corporate Services. and they can be contacted by calling (773) 777-0222 . Their hours of operation are Monday Closed , Tuesday Closed , Wednesday Closed , Thursday Closed , Friday Closed , Saturday Closed , Sunday Closed They accept Visa, Master Card, Discover, American Express. for payment. They are affiliated with FTD. They have a total of 9 reviews, 3 positive reviews and 5 negative reviews.
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richardinchicago

richardinchicago

Sunday, January 25, 2009
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Incredible Service
Well, before I shopped I read the reviews on Fantasy Costumes. My experience was completely the opposite of the negative reviews. I have to ask who was at fault--the store or the purchaser. I looked on line for what I wanted. Went to the store at an hour that I knew the traffic wouldn't be bad, that there would be available parking (got a space right across the street) and went at a time most people wouldn't be shopping. I was greeted as I walked in. I was asked what I was looking for. They listened to what I wanted and the type of party I was planning on attending. They gave me options. I said I was on the web site and saw a few items that I liked. They retrieved a number of those items. I paid a very reasonable price and I was out the door in 20 minutes or less! Keep up the great work. I'll be back and so will my friends!

Read more at chicago.citysearch.com
Pros: Staff helpfulness, friendliness, great customer service
Cons: I put two quarters in the meter and I only needed one!
Recommended: Yes
RubyTangelo

RubyTangelo

Sunday, October 26, 2008
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Poorly run business, DO NOT order from website!
I ordered a very expensive dress on October 10 for an October 25 party. I ordered online and immediately called to ask if they could add a note to my order saying that I needed the costume before the 25th. The woman said it would absolutely be taken care of and I would have it well before my party.
I finally called on the 22nd, still having not received the costume. I was on hold forever, it seemed, and when someone finally DID answer the phone, it was with a very irritated, "Hello." I tell him I'm looking for an update on a shipment that I haven't received, yet, and he says it was shipped. When I ask him when it was shipped, he says the 20th! The website AND the confirmation email I received promises shipment WITHIN 24 hours (the website now says 24-72, but even if it had been shipped within that time, I would've received it on time). It was shipped 10 DAYS after I ordered it. He tells me it is supposed to arrive on the 27th.

I tell him we have a problem, since my party is on the 25th. I say I'd like to start the process of returning this, since I can't use it if it's coming after the party. He starts getting really upset and offensive and tells me no one is going to let me return this. It's my fault for ordering ground shipment, he says, and he's not "gonna deal with" me since "you've been calling me since 8:30." I gently explain that I was in bed at 8:30 and this (10:00) is the first time I have called ever. He tells me I'm lying, is SUPER sarcastic, and REFUSES to let me speak to anyone else. He says the rest of the company is on vacation until Nov. 1, so he's the only one I can talk to. His explanation for their mistake in shipment is that "it's halloween season" so what do I expect? They won't refund me, and despite my reminder that this is THEIR mistake, he refuses (and seems to get joy out of it) saying there is no note saying I needed it by the 25th.

TERRIBLE, sarcastic, bad business. DO NOT order from these people!

Read more at chicago.citysearch.com
Pros: ?
Cons: Website looks cheap, VERY poor customer service, bad business
Recommended: Yes
Citysearch User

Citysearch User

Monday, October 6, 2008
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DONT GO THERE.... by L B. at InsiderPages
i would never recommend anyone to go there ....THEY DO NOT KNOW WA CUSTOMER SERVICE MEANS.... I HATE THIS PLACE . too expensive and poor quality!!! hdfhgsifevbuyfcvuatsdactvdt cuaystdvucaygs vugcvgiadsc viAGDSVCIgsa

Read more at chicago.citysearch.com
Recommended: Yes
Citysearch User

Citysearch User

Wednesday, September 24, 2008
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Rental Deprtment by Cathy C. at InsiderPages
I just called to get information on rentals and spoke to the most ignorant man i have EVER dealt with. Not only was he short with me and not helpful WHAT SO EVER...but he also gave me nothing but incorrect information. He told me that a bear rental would cost anywhere between 65 and 75 dollars with a 3 day rental...i called back because i wasn't satisfied with his information. spoke to Katie who was VERY helpful and she explained o me that a bear costume would be considered a mascot...which is only a 1-day rental...95 bucks PLUS a $300 deposit. WTF?!?! I can't believe that this man is their rental specialist.

Read more at chicago.citysearch.com
Recommended: Yes
happy4vr

happy4vr

Saturday, May 10, 2008
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Good customer service
We have had excellant help at the Fantasy Costume business. We have no complaints. The store gets very busy at times, but they have been courteous and fun to talk with. They have even taken suggestions that we have offered. All in all, we are happy with what they offer us. Thanks

Read more at chicago.citysearch.com
Pros: They helped us find what we needed and we found a 10% coupon on the net and used it
Recommended: Yes
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