When I had trouble with my Samsung printer, I found out that the local warranty service provider was ABD Office Machines. They seem to be set up to service commercial accounts, rather than the individual end-user. They told me it would be a week or so to complete the repair. After not hearing from them for two weeks, I called them and they told me it would be ready soon. After not hearing from them for another week, I decided to call them. They told me that the repairs were done. All repairs were covered under the terms of Samsung's warranty. The printer worked fine. If you don't need to be waited on hand and foot, I can recommend ABD.