Will not honor online reservations
I made a reservation through Priceline at the 3 Peaks Resort. The reservation was confirmed. I even called 3 Peaks three days before our arrival and confirmed our reservation with the front desk clerk. When we arrived, we were told they had overbooked and did not have a place for us. The desk clerk said he had made a reservation at another hotel, and Priceline would pay the difference. They also turned away the guests in front of us (booked thru Expedia), and the guests behind us (booked online, unknown site).
Coincidentally, 3 Peaks still had the "vacancy" sign lit, and when we anonymously called later, they said they had rooms available (at a much higher rate).
The second hotel was nearly three times more expensive, and not affiliated with Priceline. Priceline, of course, refused to pay the difference, and eventually only refunded us, leaving us stuck in Tahoe with no hotel.
From talking with residents, we learned 3 Peaks overbooks all the time, and turns away online reservations if they think they can get more money (this was a big concert weekend). What a scam!!! (A former-clerk told us they turn away about five reservations per day, more on holiday or other big weekends).
We are reporting 3 Peaks to the California Attorney General's Office and the Business Bureau.
Bottom line: If you made an online reservation at 3 Peaks, then make another reservation somewhere else. 3 Peaks will not honor online reservations, even guaranteed prepaid ones. Buyer beware - they will cancel reservations if they think they can get more money!
Read more at sacramento.citysearch.com