My wife, a 7th grade teacher, won the silent-auction bid for a 6-month membership at 24 Hour Fitness. She went multiple times to try to activate and use it at her local 24 Hour Fitness facility in Petaluma, and was told each time that she couldn't activate the membership until she came back to talk to a higher level administrator. Each time she came back she was told she needed to see the next higher level administrator, until it went up to the manager of the club. She was told he was sick and wouldn't return her phone calls to make an appointment. Today she went by the club to try at last to simply work-out, and the club manager happened to be there. After waiting a while for him to come out to see her, the front-desk person informed my wife that the manager had decided she couldn't use the membership in Petaluma, but had to drive 20 miles north to Santa Rosa to use it because the manager who had set up the membership certificate had moved to the Santa Rose club. My wife ...